Privacy Policy

Last updated: 20 August 2026

ShareCentral ("ShareCentral", "we", "us" or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website or use the ShareCentral application and related services (together, the "Service").

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. By using the Service, you agree to the collection and use of information as described in this policy. If you do not agree with this policy, please do not use the Service.

Information we collect

We collect the following categories of information.

Information you provide to us:

Account information such as your name, email address and password.
Billing information such as your subscription plan and payment details, which are processed by our payment provider and are not stored in full on our systems.
Portfolio information you enter manually, including holdings, transactions and notes.
Anything you send us directly, such as support requests, survey responses and feedback.

Information collected automatically:

Device and technical information such as browser type, operating system, device identifiers and IP address.
Usage information such as pages viewed, features used, timestamps and referring pages.
Information collected through cookies and similar technologies, as described below.

Information from connected brokers and third parties:

Where you choose to connect a broker account or forward trade confirmation emails to us, we receive the holdings, transaction and dividend data contained in them.
We only access this information at your direction, and only to the extent needed to build and maintain your portfolio view.
Market data and reference data supplied by third party data providers.

How we use your information

We use personal information to:

Provide, operate and maintain the Service, including building and updating your portfolio.
Create and administer your account, process payments and manage subscriptions.
Respond to your enquiries and provide customer support.
Improve, personalise and develop the Service, including analysing how it is used.
Send service communications such as security alerts, billing notices and product updates.
Detect, investigate and prevent fraud, security incidents and misuse of the Service.
Comply with our legal, regulatory and record keeping obligations.

Where we send marketing communications, you can opt out at any time using the unsubscribe link in the message or by contacting us. Opting out of marketing does not stop essential service communications.

Consent and legal basis

We collect personal information by lawful and fair means, and only where it is reasonably necessary for one or more of our functions or activities. Where we collect sensitive information, or where the law otherwise requires it, we do so with your consent. You may withdraw consent at any time by contacting us, although this may limit our ability to provide parts of the Service.

How we disclose your information

We do not sell your personal information. We may disclose it to:

Service providers who perform functions on our behalf, such as cloud hosting, email delivery, payment processing, analytics and customer support tooling. They may use your information only to perform those functions for us.
Professional advisers such as lawyers, accountants and auditors, where reasonably required.
Regulators, law enforcement or other parties where we are required or authorised to do so by law, or where disclosure is necessary to protect the rights, property or safety of any person.
A purchaser or successor entity in connection with a merger, acquisition, financing or sale of assets, subject to the recipient handling your information consistently with this policy.

Overseas disclosure

Some of our service providers, including cloud infrastructure and analytics providers, store or process data outside Australia, including in the United States. Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles it in a way consistent with the Australian Privacy Principles.

Data security

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These include encryption in transit, access controls, and regular review of our systems. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

Data retention

We retain personal information for as long as your account is active, and afterwards for as long as reasonably needed to meet our legal, accounting, tax and record keeping obligations, to resolve disputes and to enforce our agreements. When information is no longer required, we take reasonable steps to destroy or de-identify it.

Cookies and analytics

We use cookies and similar technologies to keep you signed in, remember your preferences, measure how the Service is used and improve performance. Some cookies are essential to the operation of the Service; others are used for analytics.

Most browsers let you refuse or delete cookies through their settings. Disabling essential cookies may mean parts of the Service do not work correctly.

Your rights

Subject to some exceptions permitted by law, you may:

Request access to the personal information we hold about you.
Ask us to correct information that is inaccurate, out of date, incomplete or misleading.
Ask us to delete your account and associated personal information.
Ask us to stop sending you marketing communications.

To make a request, contact us at support@sharecentral.com. We will respond within a reasonable period, and will let you know if we cannot action a request and why.

Complaints

If you believe we have breached the Australian Privacy Principles, contact us at support@sharecentral.com with details of your complaint. We will acknowledge your complaint and aim to resolve it promptly. If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner at www.oaic.gov.au.

Children

The Service is not intended for anyone under 18 years of age, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will take reasonable steps to delete it.

Third party links

The Service may contain links to third party websites and services that we do not control. This policy does not apply to those sites, and we are not responsible for their content or privacy practices. We encourage you to read their privacy policies before providing them with personal information.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Where changes are material, we will take reasonable steps to notify you. Continued use of the Service after an update means you accept the revised policy.

Contact us

If you have questions about this Privacy Policy or how we handle your personal information, contact us at support@sharecentral.com.